Terms & Conditions

Policy Notification

We appreciate that you’ve chosen us for your massage and bodywork needs. To provide the best service possible to our clients we have implemented the following policies. By booking a spa appointment or enrolling in a class at Serenity Tree School of Natural Healing ("we", "us", "our"), you agree to be bound by the terms and conditions outlined below. These terms may be updated periodically without prior notice.

 

Cancellation Policy

We respectfully ask that you provide us with a 24-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive services they need. For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the service fee for each session after that. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur. We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea or show signs of COVID-19 within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.

 

Health and Medical Conditions

Clients must disclose any relevant medical conditions, allergies, injuries, or special needs prior to receiving treatment. Serenity Tree is not liable for any undisclosed medical issues that may be affected during your session.

 

Late Arrival Policy

We request that you arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full-service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.

 

Age Requirement

Clients must be at least 18 years of age to receive a massage unless accompanied by a parent or legal guardian.

 

Inappropriate Behavior Policy

Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full-service fee regardless of the length of your session.

 

Right to Refuse Service

Serenity Tree reserves the right to refuse service or enrollment to anyone for any reason, including but not limited to inappropriate behavior, non-compliance with policies, or failure to disclose relevant information.

 

Precautionary Coronavirus Form

Due to the outbreak of the novel Coronavirus, COVID-19, we are taking extra precautions with the intake of each client, health history review, as well as sanitization and disinfecting practices. We ask if you have the following symptoms to please reschedule your appointment.

 

Symptoms of COVID-19 include:

 

• Fever                                                 • Confusion

• Fatigue                                               • New widespread muscle pain

• Dry cough                                          • Headaches

• Difficulty breathing                            • Red or purple toes

• Chills                                                 • Loss of taste & smell

• Nausea or vomiting                             • Bruising, redness, swelling, or cramping in lower legs and feet

• Diarrhea

 

• I and all household members, do not currently have, nor have experienced the symptoms listed above within the last 14 days.

• I, as well as all household members, have not been diagnosed with COVID-19 within the last 30 days.

• I, as well as all household members, have not knowingly been exposed to anyone diagnosed with COVID-19 within the last 30 days.

• I, as well as all household members, have not traveled outside of the country, or to any city outside of our own that is or has been considered a “hot spot” for COVID-19 infections within the last 30 days.

 

Your massage therapist and all employees of this facility agree that they abide by these same standards and affirm the same. We also affirm that we have improved and expanded our sanitization protocols to more thoroughly fight the spread of COVID-19 and other communicable conditions.

 

Serenity Tree School of Natural Healing Disclaimer:

Serenity Tree School of Natural Healing performs methods of energy work to help the body promote harmony, peace and balance within it. These methods can help the natural function of the body’s own ability to relieve symptoms. However, these methods are not a replacement for any psychological counseling or to cure any mental health illness. These methods are not a substitute for medical advice or medical treatment that a client receives from any physician or medical care personnel. Serenity Tree School of Natural Healing does not claim to cure or prevent any illness or disease.

 

Massage Therapy Education (School)

Enrollment

Students must meet all eligibility requirements and complete an enrollment agreement to be admitted to any program or course. Full payment or payment plan arrangements must be made prior to the start date.

Attendance and Conduct

Students are expected to maintain regular attendance, participate fully, and conduct themselves professionally and respectfully at all times. Any form of harassment, disruption, or violation of school policy may result in dismissal. Please see further information on the schools policy’s on the Enrollment Form.

Certification

Completion of the program does not guarantee licensure. It is the student’s responsibility to meet all local, state, and national requirements for licensure or certification.

Refund Policy

Refunds are handled according to the school's official refund policy as outlined in the enrollment agreement and in compliance with applicable state education regulations.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the State of Utah laws and regulations.